WE NOW OFFER MONOGRAMMING on many of our towels!

Personalization Policy

PERSONALIZED ITEMS

Each item we personalize is made especially for you. Please allow two weeks for us to create your item and ship it to you - we will try to get your order out as soon as possible but we will always take the time to ensure it leaves our studio so that it is perfect. If we encounter any unusual delay, we will contact you immediately.

No Returns on Personalized Items

Since your item is designed just for you (or your recipient), we can not accept any returns. Please take the time to carefully proofread all spelling and typing on monogrammed items as all sales on monogrammed items are final.

Oops Policy!

Even when we check and double check our work, mistakes can happen.  In the event that we make a mistake on your order, please contact us within 3 days of receipt and we will do our best to rectify the error.  On Havlu's own merchandise, if we have stock available, we will fully replace the item ASAP, or if the item is unavailable, we will give you a refund.